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Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,150 full-time undergraduates and 4,420 graduate and professional students. Ranked 31 among national universities, Boston College has 758 full-time and 1,096 FTE faculty, 2,750 non-faculty employees, an operating budget of $956 million, and an endowment in excess of $2.2 billion.

Job Description

The Technology Support Specialist provides assistance and support to the Residential Life Technology Manager and Associate Director of Operations and Finance. This position is responsible for assisting in the support of all departmental information technology in regards to access systems, media, social networking, web development, marketing, and the management of 50 databases including the StarRez housing management system. The Tech Support Specialist also assists in the analysis, development, and restructuring of business processes as needed.

The Technology Support Specialist oversees the daily operation of the StarRez Housing System database as well as the repair and/or testing of all its related modules; provides support for the implementation of all departmental online services including social media; oversees the ongoing development, daily updating, and routine maintenance of the Office of Residential Life website (200+ pages); and makes recommendations to the Technology Manager and Associate Director for the acquisition of new programs and software to improve office and business processes.

The position also manages the residence hall access systems which include key, card, and combination locks for 35 residential facilities and 7,500 residents, maintains the card access system and University Combination database, and acts as liaison to relevant partners, including campus information technology, dining, and facilities operations.

Position Details:
Department: 025301 - Residential Life
Position: 00010386 - Media, Access, and Technology Support Specialist, Residential Life
Grade: 2ND
Salary Range: $41,550 to $51,950

Requirements

Bachelor’s degree required; an advanced degree desirable
One to three years relevant experience; experience working with Housing/Student Affairs preferred
Experience providing first-tier desktop support for users in a Windows environment using Microsoft Office products
Working knowledge of computer equipment and technology and its effective deployment in an office environment
Understanding of a comprehensive housing database program, preferably StarRez
Excellent written and verbal communication skills
Demonstrated accuracy to detail, confidentiality, initiative, and organization
Proven competencies to work in a team environment that aspires to service excellence with strong individual organizational, planning, and communication skills
Ability to coordinate and oversee multiple tasks in a fast-paced environment
Basic knowledge of web design and development, including an understanding of HTML, CSS and JavaScript
Experience with media technologies, such as Photoshop and InDesign
Excellent customer service and effective management
Evening and weekend attendance required during the check-in and check-out, transitions, and some summer months, as well as some emergency on-call responsibilities



Closing Statement

Boston College conducts background checks as part of the hiring process.

Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at http://www.bc.edu/offices/diversity.
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