Boston College Introduction
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,150 full-time undergraduates and 4,420 graduate and professional students. Ranked 31 among national universities, Boston College has 758 full-time and 1,096 FTE faculty, 2,750 non-faculty employees, an operating budget of $956 million, and an endowment in excess of $2.2 billion.
The Collection Maintenance Assistant for Delivery Services is responsible for maintaining the physical collection in O'Neill Library, library offsite collections, training and supervising student employees assigned to tasks related to maintaining the O'Neill Library physical collection and providing coverage at the O'Neill Library main circulation desk.
The Assistant is responsible for the training and supervision of student employees assigned stack maintenance duties. The Assistant trains students on how to shelve materials correctly and checks their work to ensure accuracy. The Assistant also directs the work of student employees on stacks maintenance projects by explaining to students the process to be followed for assigned projects, answering questions, troubleshooting problems and ensuring that tasks are completed in timely, efficiently and accurately. The Assistant also approves student employee timecards.
The Assistant ensures the integrity of both the physical collection in O'Neill Library and offsite collections by monitoring the collection to ensure that materials are shelved correctly, identifying areas that are overcrowded, planning and participating in shifting projects, transferring library materials to offsite facilities and participating in the library's inventory project. The Assistant also identifies materials that need to be sent to Metadata Services for cataloging corrections and materials that need to be sent to preservation for repair
As a member of the Access Services department, the Assistant is part of a team that provides high quality customer service at the O'Neill Library main circulation desk. The Assistant answers library user questions and refers questions beyond the scope of the circulation desk appropriately. The Assistant is well-versed in the library's policies and conveys consistent messages to users. The Assistant performs all aspects of circulation services including the charging and discharging library materials, instructing users on how to find materials on reserve for their courses, helping patrons find and identify materials online as well as in the book stacks, interpreting library policies and explaining services to users.
High School Diploma
Demonstrated commitment to customer service
Excellent verbal and written communication skills
Ability to work collaboratively in a team based environment
MA Drivers License Required
Experience working in an academic library in a public services position
Ability to manage multiple tasks at one time
Experience training and managing student employees
Boston College conducts background checks as part of the hiring process.
Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at http://www.bc.edu/offices/diversity.