Boston College Introduction
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,150 full-time undergraduates and 4,420 graduate and professional students. Ranked 31 among national universities, Boston College has 758 full-time and 1,096 FTE faculty, 2,750 non-faculty employees, an operating budget of $956 million, and an endowment in excess of $2.2 billion.Job Description
The Boston College Credit and Collections team is responsible for balancing two critically important factors in the University’s mission: accessibility and sustainability. As is reflected in BC’s need-blind / meet full need approach to undergraduate financial aid, the University is committed to financial accessibility, and the Credit and Collections team is a critical part of ensuring that every family is able to plan appropriately to meet its financial obligations. This unique approach of educating and planning with families before payment issues become insurmountable has resulted in one of the lowest outstanding receivable balances in the industry while also supporting the University’s core value of care for each and every member of the community.
Each member of the Credit and Collections team is responsible for a caseload of BC’s families, and duties include providing students and their families’ information and guidance on various student account payment options, including recommendations around applying for financial aid, setting up payment plans, and facilitating student and parent loans. Associates also monitor student accounts and proactively engage with constituents to respond to and resolve payment issues using tools like account holds, deferments, and the negotiation of specialized payment arrangements. In those cases where collection activities are warranted, associates work with persistence and compassion to achieve full resolution of outstanding amounts.
Excellent organizational skills, strong analytical and time management skills, and the ability to work independently are required. Most critically, successful candidates will have demonstrated a strong customer service orientation, excellent written and verbal communication skills, and the ability to balance compassion with firmness (“tough love”) while working with students and families.
Full-Time Equivalent Hiring Range: $43,250 to $54,050; salary commensurate with relevant experience.Requirements
Bachelor’s degree and a minimum of two to three years collections experience required, preferably in a university or educational setting.Closing Statement
Boston College conducts background checks as part of the hiring process.
Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/offices/diversity
Boston College offers a broad and competitive range of benefits including depending on your job classification eligibility;
Tuition remission for Employees
Tuition remission for Spouses and Children who meet eligibility requirements
Generous Medical, and Dental Insurance
Low-Cost Life Insurance
Eligibility for both 401K and University Funded 403B Retirement Plans
Paid Holidays Annually
Generous Sick, and Vacation Pay
Additional benefits can be found on www.bc.edu/employeehandbook
Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/offices/diversity/compliance/nondiscrim