Boston College Introduction
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,150 full-time undergraduates and 4,420 graduate and professional students. Ranked 31 among national universities, Boston College has 758 full-time and 1,096 FTE faculty, 2,750 non-faculty employees, an operating budget of $956 million, and an endowment in excess of $2.2 billion.
The Assistant Director reports to the Associate Director, Marketing & Participation Operations in Annual Giving, and is responsible for the day-to-day management of Boston College’s student caller phone program, with the goal of increasing both discretionary dollars raised and overall alumni giving participation. The Assistant Director coordinates the nightly calling shift and directly supervises 70+ student callers and 5-7 student supervisors. Responsibilities include assisting with the development and implementation of the annual fundraising and outreach strategy for the phone program, including working closely with the Associate Director and Director of Marketing & Participation in developing an annual calling calendar, writing scripts, and tracking results. The Assistant Director coordinates the recruiting, screening, interviewing, and hiring process of 30-40 new part-time student callers per semester. Additional responsibilities include creating and implementing a training program and conducting sessions with student employees at the beginning of the semester and throughout the academic year; provides student employees on-going guidance and education on Boston College, including seeking news and updates from colleagues within University Advancement and across campus that will benefit student employee education on the University; monitors phone calls and coaches student employees throughout each shift; conducts performance evaluations of student employees to ensure maximum quality and effectiveness; creates and implements strategies to motivate and reward exemplary student employee behavior and results; organizes calling segments and creates solicitation codes to effectively track and monitor progress; schedules and coordinates nightly calling shifts and organizes calling pools at the start of each shift; closely monitors results and make adjustments as needed to ensure a productive and effective calling shift; assists with the coordination of software and IT updates with University Advancement and software vendor; updates and shares nightly calling log with Annual Giving leadership and University Advancement colleagues; assists in the oversight of phone program budget and preparation of the student caller payroll. Evening and weekend work is required to fulfill job responsibilities. Must be able and willing to work independently and unsupervised on nights and weekends. The typical work schedule is 2:00 – 9:00 p.m. five days a week.
The Assistant Director works with the Associate Director to oversee data management for the phone program including uploading and refreshing data, creating and modifying calling pools, and loading scripts for calling. He/she will coordinate with software vendor and BC’s Advancement Information Systems to ensure the phone program is fully functional throughout the year and up-to-date with calling software and technology. Troubleshoot software, gift processing and technical issues as it relates to the phone program and provide solutions to applicable parties.
Department: 033001 – Annual Giving, Marketing & Participation
Position: 13777 – Assistant Director, Telemarketing
Salary Range: 49,350 – 61,700
This position requires a Bachelor’s degree and a minimum of one year of annual giving, telemarketing, or other applicable experience including excellent spoken, written and interpersonal skills. An aptitude for numbers, data and analysis is essential as is an ability to motivate and manage a diverse group of student employees. Must be a team player who is highly motivated and dedicated to the goals of advancing higher education and have an appreciation for Jesuit Catholic education and the goals and values of Boston College. Staff management and higher education telemarketing experience strongly preferred.
Boston College conducts background checks as part of the hiring process.
Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at http://www.bc.edu/offices/diversity.