Boston College Introduction
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,150 full-time undergraduates and 4,420 graduate and professional students. Ranked 31 among national universities, Boston College has 758 full-time and 1,096 FTE faculty, 2,750 non-faculty employees, an operating budget of $956 million, and an endowment in excess of $2.2 billion.
Assistant Dean for Academic & Student Services manages the daily operations of the Academic and Student Services unit; thinks strategically about ways to enhance the services provided and keeps
current on trends at other law schools. The position pays particular attention to the ways in which technology can be utilized to improve the level of student service and works collaboratively to provide
exceptional service to students and faculty. This position is responsible for supervising the daily work of office, including work distribution and flow within the office. S/he manages support for
faculty and students. S/he is the liaison with General Counsel on Student/Faculty issues and questions. The position supports students on course selections, credit hour management, and graduation requirements. S/he must understand detailed processes and directly handles student and faculty questions during peak times. Additionally, the position is responsible for the design and implementation of course and exam schedules and procedures, periodic updates and publication of the Student Handbook, dissemination and collection of faculty/course evaluations, and maintenance and analysis of records and statistics in compliance with governmental and accrediting agency requirements. Working directly with the Associate Dean of Students, the Associate Dean of Faculty, the Associate Dean for Diversity and Inclusion, and others, the position develops and implements new academic programs, academic policies/procedures, the academic calendar/course schedule, academic awards, graduation requirements, withdrawals, leave of
absences/reinstatement policies, and the development of student retention initiatives. The position works with his/her staff to oversee student life activities such as: student organizations, student web
pages, award ceremonies and other student events. The position ensures compliance with appropriate government and regulatory bodies including ABA for all programs and operations. S/he is responsible for ensuring all grades were accurately reported. The successful candidate must ensure a culture of inclusion and customer support. S/he must re-image the department as a service center to support all student and faculty questions and needs. S/he is responsible for creating and implementing policies and procedures to support students and faculty and responsible for identifying innovations and changes, including new technology, that will help streamline current processes and make the service center more efficient and customer-service focused. Candidates must possess strong supervisory skills and a strong knowledge of education and legal education best practices. Must have a proven ability to take initiative, develop and execute new approaches, and multi-task. Candidate must be results driven and be able to implement new technologies to improve efficiencies. High degree of professionalism and customer-service orientation as well as excellent listening skills and management are required. A demonstrated ability to exercise sound judgment in decision making and problem solving and the integrity to handle sensitive and confidential information are essential.
Minimum of 5 years higher education supervisory management experience required. Advanced degree required. JD preferred. An understanding of BC systems (PeopleSoft, UIS) required. Prefer advanced knowledge of Excel, PowerPoint, and other MS Office platforms. Must have flexibility to work hours outside of normal business hours to meet office needs.
Boston College conducts background checks as part of the hiring process.
Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at http://www.bc.edu/offices/diversity.