Boston College Introduction
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,150 full-time undergraduates and 4,420 graduate and professional students. Ranked 31 among national universities, Boston College has 758 full-time and 1,096 FTE faculty, 2,750 non-faculty employees, an operating budget of $956 million, and an endowment in excess of $2.2 billion.Job Description
The Housing Assignments Specialist executes all operational aspects of the room assignments process for approximately 7,500 undergraduate students, with primary responsibility for managing and implementing room assignments for the Office of Residential Life, including new student assignments, room selection for upperclassman, and room changes during the academic year.
Under the direction of the Assistant Director for Assignments and Occupancy, the Assignments Specialist educates the campus community on policy and procedures, the implementation of the application and selection processes, and the assessment of the effectiveness of room selection. The Assignments Specialist tracks occupancy for the fall and spring semesters and manages the housing appeal process and special housing requests from students without guaranteed campus housing. The Assignments Specialist also manages the housing cancellation appeals process and works collaboratively with other offices to ensure a smooth transition for those leaving or returning to university housing.
This position implements fall-to-spring semester residence hall transitions, fall semester move-outs, mid- ear room changes, vacancies, and assignment processes for students returning to campus, as well as assisting with the coordination of facility management and room turnover between semesters. Additionally, this housing assignments specialist manages the forced-triple room process.
This individual is responsible for managing and operating all elements of the StarRez housing system related to assignments, including all undergraduate room assignments, roommate matching, updating bed space count, term and rate setup, and fees and charges, as well as testing system upgrades, trouble-shooting problems or failures, staff training, and maintenance of confidential records.
The Housing Assignments Specialist prepares reports with statistical analysis as needed for enrollment forecasts, including information on enrollment trends, housing withdrawals, leaves of absences, special interest housing placements, and need-based accommodations. In addition, the Housing Assignments Specialist administers the housing waiting list, and advises student and/or parent of students with personality, emotional, or psychological concerns impacting their housing arrangements. This position works with students seeking special placement due to a medical or psychological disability.
This person is responsible for the publication of policies and guidelines regarding the room selection process, facilities and residence hall information, and student housing contracts. The Assignments Specialist responds to student and parent inquiries, complaints, and requests for information on housing assignments and placements, including managing department email accounts.
The Housing Assignments Specialist serves as a back-up to the Department Administrator, which includes supervising front desk student employees, student employee payroll, and front office management in their absence.Requirements
The Housing Assignments Specialist directly supervises 1 graduate assistant, 3-4 undergraduate student workers, and co-supervises 10 undergraduate student workers during the academic year. During the summer, the position co-supervises 4 student workers and one part time graduate student intern.
This position may require occasional evening and weekend commitments.
Department: 025301 - Residential Life
Position: 00007991 - Housing Assignments Specialist, Residential Life
Salary Range: 41,550 - 51,950
Comprehension and appreciation of the Jesuit values and mission, and the traditions and heritage of Boston College
Demonstrated knowledge and commitment to issues of equity, diversity, and inclusion
Customer service experience and skills
Strong leadership, communication, and interpersonal skills
Ability to work in a fast paced, higher education environment
Proficiency with Microsoft Office products
Experience with multi-media programs and web editing preferred
Experience with StarRez database or other housing management software preferred
Advanced knowledge of StarRez, FileMaker Pro, and web design software preferred
Previous experience in university housing or residential life preferred
Boston College conducts background checks as part of the hiring process. Closing Statement
Boston College conducts background checks as part of the hiring process.
Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at http://www.bc.edu/offices/diversity.