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Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,150 full-time undergraduates and 4,420 graduate and professional students. Ranked 31 among national universities, Boston College has 758 full-time and 1,096 FTE faculty, 2,750 non-faculty employees, an operating budget of $956 million, and an endowment in excess of $2.2 billion.

Job Description

The Academic & Student Services Assistant is the first point of contact in the office and is responsible for greeting visitors, answering phones, responding to email and web inquiries, and performing other general office management duties. The individual assists with student registration and student payment. The position also provides administrative support to the Assistant Dean of Financial Planning and Operations and Associate Dean of Administration and Finance.

Specific duties include:

Greets visitors in the lobby; answers and directs phone calls; responds to inquiries through department email accounts; responds to web inquiries; maintains a presence on LiveChat and assists LiveChat visitors with questions/issues; manages office supply inventory; updates staff directories; and other office duties as needed.

Registrar and Student Services Functions – Creates new students in UIS; assists with student registration; informs students of payment options; processes student registration payments; and communicates student payment information to Student Service Collections group.

Supports the Assistant Deans and the Associate Dean of Finance & Administration.  Participates in student recruitment activities and special projects as needed.



Requirements

Required:

  • Exceptional verbal and written communication skills
  • Strong client-service orientation
  • Ability to multitask in a high-paced environment
  • Highly organized with attention to detail
  • Knowledge of the Boston College software system (UIS, Agora, Canvas, PeopleSoft Financials)
  • Collaborative work style and passionate about the BC and WCAS mission and serving non-traditional and professional education students 

Preferred:

  • Bachelor’s degree.
  • Previous experience working in a customer service environment.
  • Experience working in student services in higher education.

 



Closing Statement

Boston College conducts background checks as part of the hiring process.

Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at http://www.bc.edu/offices/diversity.
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