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Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,150 full-time undergraduates and 4,420 graduate and professional students. Ranked 31 among national universities, Boston College has 758 full-time and 1,096 FTE faculty, 2,750 non-faculty employees, an operating budget of $956 million, and an endowment in excess of $2.2 billion.

Job Description

Under general direction and supervision, this position is responsible for providing
superior client service to all current and new season ticket members. The
client service provided by the Account Manager is imperative and allows the
organization to facilitate revenue generation and client retention.



ESSENTIAL DUTIES AND RESPONSIBILITIES.

*     Manages and organizes all Season Ticket Member
Accounts

*     Retains and renews Season Ticket Member accounts

*     Pursues, solicits, and sells products and packages
to new businesses, while also exploring opportunities to generate additional
sales and revenue by up- selling current Season Ticket Members;



*     Provides exceptional client service by attentively
listening and comprehending the needs of Season Ticket Members;

*     Makes sales and service calls and schedules
face-to-face appointments to discuss accounts and promptly follows up with
the appropriate action to move the sales process forward;

*     Manages Season Ticket Members accounts and
schedules "Meet and Greet" opportunities with potential clients
throughout the season;

*     Demonstrates the necessary ability and drive to not
only meet, but exceed team and personal revenue goals;

*     Participates and assists with Season Ticket Member
needs and department events;

*     Assists with the Season Ticket Member upgrade
process;

*     Coordinates with internal departments to ensure the
quality of the overall Season Ticket Member experience is excellent;

*     Helps create strategies to generate additional
revenue in regards to Season Ticket Member accounts;

*     Informs and updates supervisors immediately if
there are problems or unusual matters of significance that may require
corrective action regarding Season Ticket Members;

*     Handles and resolves all client complaints;

*     Have the ability to track all sales related
activity in CRM;

*     Performs other duties as assigned.
  
 



Requirements

Requirements


The qualifications listed below represent the credentials necessary to perform the essential
functions of this position. To be successful in this position, an individual
must be able to perform each essential duty satisfactorily. Reasonable
accommodation may be made to enable individuals to perform the essential
functions.



A. Education and/or Experience

*     Bachelor's degree required;

*     1-2 years' experience working in sales and/or
client service;

*     Proven track record of successful sales experience
required.



B. Knowledge/Skills/Abilities

*     Must be proficient with Paciolan or related
software;

*     Must possess displayed competencies in face-to-face
presentations and event selling;

*     Must have outstanding client service and interpersonal
communication skills;

*     Must have the ability to demonstrate uncompromised
judgment and discretion with regard to interpersonal relationships;

*     Must have a strong sense of self-awareness and
emotional intelligence;

*     Must have good decision-making skills, solid
judgment and interpersonal effectiveness;

*     Must have an interest and the ability to serve
others;

*     Must be self-directed and able to work
independently

*     Must be a flexible and reliable team player, both
within the department and the University as a whole;

*     Must have strong communication skills, be
comfortable with engaging in a variety of different communicative modes
(verbal, non-verbal, and written) and be attuned to others by utilizing
strong active listening skills;

*     Must possess a strong ability to manage one's own
time and prioritize tasks when given clearly defined goals and objectives;

*     Must be able to identify problems, their sources
and potential solutions while continuing to successfully conduct day-to-day
operations without interruption;

*     Must have a strong command of reasoned, measured
decision-making based upon analyzing the pros and cons of each potential
decision to be made;

*     Must have excellent communication skills and a high
level of energy.





Closing Statement





Boston College
conducts background checks as part of the hiring process.




 


Closing Statement

Boston College conducts background checks as part of the hiring process.

Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at http://www.bc.edu/offices/diversity.
.